Shipping Policy

At Sunster, we focus on making sure your items get delivered as quickly and safely as possible. All orders enjoy FREE Standard Shipping to our supported countries.

1. Handling & Shipping Time

  • Handling Time: Most orders are processed within 48 hours during standard business days (Monday to Friday, excluding holidays).
  • Shipping Time: Standard delivery usually takes 3–7 business days once shipped.
  • Note: A tracking number will be sent to your email as soon as the shipment is ready. Delivery times may occasionally be delayed due to customs clearance, extreme weather, or holidays.

2. Shipping Destinations & Warehouses

We ship to the following destinations using localized overseas warehouses or fast direct routes to ensure efficient delivery:

United States

  • Ship From: US Domestic Warehouse
  • Coverage: Continental United States

Canada

  • Ship From: Canada Domestic Warehouse
  • Coverage: All regions across Canada

United Kingdom

  • Ship From: UK Domestic Warehouse
  • Coverage: All regions across the United Kingdom

Australia

  • Ship From: Australia Domestic Warehouse
  • Coverage: All regions across Australia

Europe & EU Countries

  • Ship From: Germany / Czechia Warehouse or Direct Delivery
  • Supported Countries:
    Germany, Austria, Belgium, Czechia, Denmark, France, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovenia, Spain, Sweden, Bulgaria, Croatia, Greece, Latvia, Slovakia, Estonia, Lithuania, Romania, Finland, Cyprus, Malta, Norway.

3. Tax & Import Duties (Updated)

We offer a clear and customer-friendly customs and tax policy depending on your location and the shipping method used:

  • Shipped from China (Direct Routes): For orders fulfilled directly from our factory/warehouse in China, we utilize specialized DDP (Delivered Duty Paid) logistics lines. Customers DO NOT need to handle customs clearance or pay any additional import taxes.
  • EU Countries Destination: For all shipments delivered to European Union member states, all customs duties and VAT are fully covered by Sunster. Customers DO NOT need to worry about any hidden tax clearance procedures.

  • Non-EU Countries Destination (e.g., Norway, etc.): For deliveries to countries outside the European Union (which do not share EU customs agreements), customers are fully responsible for local import customs clearance and any applicable taxes or tariffs under local laws. We recommend checking your local customs regulations before placing an order.

4. Pallet Orders Notice

For large or heavy items (such as vehicle air conditioners) that require palletized LTL freight shipping:

  • Please keep the pallet and original packaging materials intact for potential returns or warranty verification.
  • No address changes or rerouting can be processed once the pallet order has left our warehouse.
  • The freight carrier will call you to schedule a specific delivery window. Please ensure your phone number provided at checkout is valid and reachable.
  • A recipient must be present to inspect and sign for the delivery. If the carrier cannot contact you, additional storage or redelivery fees may apply.

5. Need Assistance?

If your package does not arrive within the expected timeframe, or if you have any questions regarding your shipping details, please feel free to reach out to our team:

  • Email Support: cs@sunster.tech
  • Response Time: We strive to reply within 24–48 business hours.